By visiting the Click and Collect website and / or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. These terms & conditions apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these terms & conditions carefully before confirming your purchase. By accessing or using any part of this website, you agree to be bound by our terms & conditions. If you do not agree to all the terms and conditions of this agreement, then do not access the website or use any services offered by Click and Collect.

The shop.reuseshop.org.uk web site is designed to present the products offered by Click and Collect (hereafter referred to as ‘The Company’) for the purposes of sale and ecommerce. The web site remains the sole property of The Company and use of the site is governed by these Terms and Conditions.

Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with The Company or using this web site as a shopping resource. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of The Company is strictly prohibited. All products shown on the web site are protected by international copyright and ownership in the design lies with the designers and/or manufacturer of the particular product in question. It is an offence to copy any of these designs and the owners reserve the right to use both the criminal and civil law to protect their rights. For the avoidance of doubt, Scots law applies at all times.

Product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners.  The name ‘Click and Collect’, and the Click and Collect logo, are all the intellectual property of The Company. Their use is protected by international copyright law.

To the fullest extent permitted by law, Click and Collect  is providing this web site and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this web site including, without limitation, warranties of merchantability and fitness for a particular purpose, colour representation, design/item availability, timescale, compliance with legislation outside the EU. In addition, the wire free world does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price, design and availability information is subject to change without notice. Except as specifically stated on this web site, to the fullest extent permitted at law, neither The Company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Company does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Company, its affiliates, directors, employees or other representatives.

The Company reserves the right to change prices without notice.

The price advertised is the ‘selling price’.  The Company will honour all selling prices even where an error has occurred in The Customer’s favour except in circumstances where a technical fault on either The Company’s website or with the payment procedure has occurred. In such circumstances, The Company shall endeavour to contact The Customer to arrange for them to pay the balance, or will cancel that item from the order.

Unfortunately, it is not possible for an order to be added to, or changed, once payment has been processed.

At this current time, we do not operate a delivery service.  Our service is collection only.

Any item ordered can be collected during the opening times of the Community Reuse Shop.  These hours are 9:00am to 5:00pm, 7 days a week.

From the point of order, the Customer has 3 days to collect the ordered item.  After this time, the Company will refund the item to the Customer and put the items back in stock for sale

The products shown on this web site may also be sold by The Company through other on-line media. Stock availability shown on the web site is subject to customer returns, supplier availability and, as such, cannot be guaranteed. Stock availability cannot be confirmed prior to checkout as more than one customer may have the same product in their online shopping bag – it is only at the point of checking out the order that the web site can adjust stock levels

If you are unhappy with your purchase please contact us within 30 days of collection to notify us of your intention. Items must be in the same condition as when collected. 

No refunds will be made until the returned goods are received.  The original payment method will be reimbursed.

Please note the item is your responsibility until received by us. 

We ask that The Customer contacts us via our Contact Page or email within 30 days of receipt and lets us know the nature of the problem.  We will do everything we possibly can to put right the issue and minimise any inconvenience.  If The Customer does not report the issue to us, then we cannot help and if The Customer decides to take to social media instead of contacting us then please be aware of our policy to protect Click and Collect against social media abuse below.


Nowadays few people tolerate trolling, extortion and cyber-bullying against people on social media any longer, and quite rightly too.  However, some people still think it is OK to treat companies differently.  Companies are made up of real people and, here at Click and Collect , we don’t tolerate any form of abuse or bullying against our work colleagues.  We have therefore implemented a policy following the advice of various business groups and industry bodies.  This policy is summarised here:

If The Customer decides not to contact Click and Collect about something they are unhappy with but decides to take to social media instead, then we must deduce that there was no genuine intention to report an issue and seek help – that the intention was simply to damage The Company’s reputation via social media rather than report a legitimate problem or concern.

We stress that we are in no way trying to control what people post on social media – this policy applies only to people who have used social media as their first port-of-call and who have decided not to contact Click and Collect.  Click and Collect  have the right to decide who they wish to do business with.  If there is no trust or professional respect, if the intention is clearly to cause damage rather than seek a genuine solution, then we will exercise that right and will decline future orders from that customer

Terms and conditions here